Shipping policy

Where we deliver

We currently deliver to addresses in Great Britain (England, Scotland and Wales). We do not deliver to Northern Ireland (BT postcodes), Jersey, Guernsey, the Isle of Man or destinations outside Great Britain. Available destinations and the final delivery charge are shown at checkout. If checkout does not offer delivery to your address, please contact customercare@hawthornandholly.co.uk before ordering.

Delivery charges

Standard tracked delivery costs £5.99 for physical-product orders, regardless of basket value. There is no free-delivery threshold. Digital gift cards are delivered by email with no shipping charge. The applicable charge is shown before you pay.

Seasonal dispatch and your preferred week

We accept orders before the Christmas dispatch season. Fresh-product dispatch begins Monday 16 November 2026. In your basket, choose a preferred delivery week before checkout; choices currently run from the week beginning 16 November through the week beginning 14 December 2026.

Your selection helps us plan dispatch. It is a week preference, not a guaranteed arrival date. You cannot choose an exact delivery day. We will let you know if we cannot meet the selected week and discuss the available options. Your legal rights if goods are not delivered as agreed remain unaffected.

Transit and tracking

Our planned tracked service takes approximately 3–5 working days after dispatch. This is an estimate, not a guaranteed arrival date. When your parcel is dispatched, we will send the available tracking information to the email address on your order. Please check that your delivery address and contact details are correct before paying.

Delays or delivery problems

If your parcel is delayed, missing or appears to have been delivered incorrectly, email customercare@hawthornandholly.co.uk with your order number. We will investigate with the carrier and provide the remedy required by law. A carrier's delivery scan does not automatically remove your statutory rights.

For cancellations, damaged goods and refunds, see our Return and Refund Policy. You can also read our Delivery page for a quick overview.